Terms and Conditions of the Website

The use of this website confirms your agreement with the terms and conditions outlined below.
Please read them carefully before using the site. If you do not agree with any section of the content,
please send an email to customer service at servicioalclienteblisscol@gmail.com before using this
website.
The Travel Agency does not guarantee that its applications will function uninterrupted or error-free,
that defects will be corrected, or that the site or server are free of viruses or other harmful
components. In no event shall this Travel Agency be liable for any direct or indirect damages, or for
consequential damages, including, without limitation, lost profits, cost of replacement of products,
inability to use the content, errors made in mouse clicks, even if this Travel Agency is advised of the
possibility of such damages. If local laws do not allow the exclusion of liabilities, the aforementioned
exclusions do not apply in your case.
This site is offered to you as a user for your acceptance without negotiation of the terms, conditions,
and clauses contained therein. The relationship between the Travel Agency website and you will be
that of independent contractors, and neither party (including officers, agents, and employees) shall
be deemed or construed as partners, joint ventures, trusts, employees, and/or common agents.
You may not assign, convey, subcontract, or delegate your rights, duties, and obligations indicated
here.
General Conditions
Organization and Responsibilities
This website owned by the Travel Agency., hereinafter referred to as the Operating Agent, declares
that it acts as an intermediary between users and entities or individuals responsible for providing air
or land transportation services, accommodation, meals, or any other service contracted through the
Internet site of this Travel Agency. In this sense, the Travel Agency undertakes to comply with the
aforementioned intermediation services, with the exceptions specified in these General Conditions,
and shall not be responsible for the non-compliance of said entities in the execution of their
obligations, nor for unforeseen events caused by strikes, weather conditions, delays, earthquakes,
quarantines, as well as for material, personal, or moral damages suffered by the passenger due to
loss, damage, or theft of luggage, nor for accidents, illnesses, or deaths. The user must claim
directly from the companies providing the unfulfilled service, in which the Travel Agency will
collaborate with the user as much as possible. These "General Conditions" are governed by the
rules of civil commercial law and other applicable laws.
This Website as a travel agency is subject to the liability regime established by law 300/96, D.R.
1075/97, and other regulatory decrees.
Liability Clause
The following content must be considered by the user before deciding to acquire services, as it
forms the basis for the provision of services and outlines the rights and obligations of both the
agency and the user. These conditions become binding once the user cancels, in whole or in part,
the services marketed by Bliss Heaven Col:
Bliss Heaven Col S.A.S. is subject to the liability regime established by Law 300 of 1996, Decree
1074 of 2015, and any amendments, additions, or reforms thereof. It acts as an intermediary agent
between the user and the provider of the selected tourist service. The agency's responsibility
regarding service quality is solely and exclusively limited to the terms of each offering, taking into
account the specific conditions of each provider, which are fully and promptly disclosed to the user

for their understanding. These terms are accepted integrally with the first payment made for the
acquired services.
Bliss Heaven Col does not assume responsibility for air transportation services, including delays or
unforeseen changes in flight schedules arranged by airlines. The rights of the user and procedures
for refunding money are governed by the Colombian Aeronautical Regulation (RAC 3), considering
the particularities of the acquired airfare.
The responsibility for the care and custody of personal items lies exclusively with the passenger,
unless they have been entrusted to the service provider for safekeeping. Users carrying valuable
items must inform the service provider to take necessary precautions; otherwise, any losses or
damages incurred will be the user's responsibility without the possibility of compensation.
If the user fails to utilize the agreed services for any reason, the service provider may demand
payment of 20% of the total price or retain the deposit received from the user. This condition applies
unless the specific product or service purchased by the user has different penalty limits, in which
case, the penalties and cancellation policies imposed by the contracted operator will apply.
Bliss Heaven Col and operators are not liable for force majeure events such as accidents, strikes,
riots, earthquakes, climatic or natural phenomena, security conditions, political factors, traveler
withdrawal, denial of entry permits, or decisions of the destination country that may affect the trip's
execution. Refunds will be made according to applicable law and policies set by each service
provider.
Bliss Heaven Col is not responsible for personal or additional expenses incurred by the user
beyond the specified plan, nor for damages or losses resulting from user negligence. Modifications
to itineraries, travel dates, accommodations, or transportation may be made to contribute to the
trip's development, either before or during the trip.
The agency and service providers reserve the right to expel a user when their behavior,
reprehensible in disciplinary and/or criminal terms, causes inconvenience in the normal execution of
the service and disturbs third parties. Behavior is deemed reprehensible when it violates morality,
public order, and good customs. The user shall bear the expenses incurred by their exclusion from
the program and shall be solely and exclusively responsible for any compensation claims and/or
damages sought by affected third parties, including the service provider, indemnifying the agency
and service providers in such situations.
Prices of the programs are subject to change without prior notice due to fluctuations in international
currencies, governmental decisions, changes in taxes, fees, or contributions affecting the services
provided, among other circumstances beyond the agency's control. Only the prices valid at the time
of issuance of air tickets and vouchers for other services, upon confirmation of purchase, shall
apply. Advertised prices and quotations may fluctuate due to changing availability of service
providers, over which the agency has no control. Prices announced in currencies other than the
Colombian peso will be converted according to the applicable exchange rate (Bliss Heaven Col
Financial Rate) on the date of payment; administrative and financial costs incurred due to foreign
currency payments shall be borne by the user.
The agency shall promptly inform users of the documentation and health requirements for each
destination. Marketed plans do not include passport processing, visas, or permits for leaving the
country and/or entering another state, and it is the user's sole responsibility to comply with the
necessary documentation requirements for travel, as well as health requirements such as
vaccination. Therefore, Bliss Heaven Col recommends that users take all necessary documentation
precautions before purchasing tourist services, as neither operators nor the agency shall be
responsible for the non-execution of services due to user-related issues in this regard.

In case of providing assistance for the issuance of required travel documents, Bliss Heaven Col
shall not be responsible for the results of the process, as the issuance of passports, visas, or any
type of entry or exit permit, transit through another country, among others, is at the discretionary
decision of the competent governmental authority. It is solely and exclusively the user's
responsibility to carry and present the required documents at all times to travel and ensure their
stay at the destination, to verify the situation with the authorities if required; the user is responsible
for carrying authentic documents, as any irregularity shall be the user's exclusive responsibility.
The exercise of withdrawal and cancellation rights shall be in accordance with the corresponding
regulations: RAC 3, Law 1480 of 2011. Payments for services that the user decides not to use for
personal reasons once the trip has begun shall not be refundable. Any refunds due shall be made
within 30 calendar days following the request, based on the policies adopted by each service
provider. However, in case the process takes longer due to reasons beyond Bliss Heaven Col's
control, no interest shall be recognized on the refund amounts.
To enhance protection, users may purchase insurance policies that contribute to the success of
their trip. These products are subject to insurance and/or travel assistance contracts as appropriate
and shall be executed according to the policies, terms, and conditions of the insurance agents that
users may engage. Information regarding coverage, procedures, rights, and obligations shall be
provided by the insurers or service providers to the agency, who shall promptly relay it to the user
for their decision and convenience.
As an intermediary agent, Bliss Heaven Col shall ensure that services provided by third parties are
optimal and of quality as offered, providing users with all the collaboration and assistance needed to
convey requests, complaints, or claims to providers before, during, and after service execution.
However, in case of any on-site difficulties, users must immediately inform the service provider to
promptly address the issue. This is in addition to the notification that users must provide to the
travel agency regarding the same.
For further information, consult with a travel advisor or visit the website www.Blissheavencol.com;
RNT: . The exploitation and abuse of minors are punishable by imprisonment, law 679 of 2001. The
trafficking and commercialization of wildlife, regional and/or national cultural assets, narcotics, acts
of discrimination, among other behaviors that disrupt responsible and sustainable tourism, are
prohibited.
TRANSITORY NOTE: During the state of emergency declared by the National Government, due to
the Covid-19 pandemic, users of the services must comply with all biosecurity protocols established
by both the travel agency and on-site operators, which include clear rules and guidelines on self-
care, social distancing, and norms for sharing spaces during certain contracted activities. At the
time of booking, Bliss Heaven Col will disclose the protocols of each contracted provider, which are
mandatory, in order to provide users with the corresponding information for their awareness,
understanding, and implementation. Among the general measures included in these protocols are,
for example, temperature checks, provision of health information and data recording, mandatory
hand washing, supply of alcohol and/or antibacterial gel, minimum 2-meter distancing, continuous
use of face masks, among others. It is important to note that, in case of non-compliance with the
biosecurity rules established by each provider, operators may exclude the user from the services
and refuse to engage them in plans and programs, without this situation giving rise to any obligation
of indemnification or compensation for the user on the part of the agency and/or the operator. Users
who fail to comply with biosecurity protocols will be subject to the legal consequences according to
the legislation of each destination, indemnifying the agency and the operator in this regard, and
bearing the defense costs, as well as any fines or sanctions imposed by the competent authority.
The responsibility for health and self-care lies exclusively with the user, who assumes all risks
associated with the pathology for not adhering to the protocols and measures imposed for personal
care and that of others. In the event that a user exhibits symptoms associated with Covid-19, they
must adhere to the specifications of each provider, including mandatory preventive isolation and
immediate reporting to a medical center, in which case, the user must bear all expenses incurred for

accommodation, food, flight date changes, medical treatment, etc., for the 14 days or more that
they must remain in mandatory isolation.
Authorizations, Licenses, and Trademarks
The Travel Agency owns this website and holds the corresponding authorizations for the use of
images, graphics, icons, characters, music, texts, software, videos, and other site content
(hereinafter referred to as "content"), as well as HTML, CGI, WS codes, and other codes and texts
in any format (hereinafter referred to as "code") used to implement this site.
No code or content may be modified, altered, copied, distributed, transmitted, displayed, used,
reproduced, and/or published under any circumstances, except as expressly authorized by these
rules and the instructions of each section of this site.
By accepting these conditions, the user who submits reviews, images, videos, or comments to the
Portal agrees to assign to this Travel Agency the non-exclusive, copyright-free, perpetual,
irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create
derivative works, distribute, and display such reviews, images, videos, or comments worldwide and
in any media. The user also grants this Travel Agency and sublicensees the right to use the name
accompanying such review or comment, if any, in connection with such review or comment.
Any modification or use of the content or code of this site for purposes other than those permitted
constitutes a violation of copyright laws and other intellectual property rights, as well as criminal
laws applicable to the specific situation.
Users and, in general, anyone intending to establish a link between any website and any of the
pages of this website must respect the corporate image and logo of this Website. Links from the
website to websites where the logo or any element identifying this Travel Agency as the owner of
the website does not appear are prohibited, all of the above with the proper prior written
authorization for use by this Travel Agency.
This site has been designed solely and exclusively for personal use. Commercializing the content,
products, information, software, and services obtained from this site is prohibited.
The contents of this website are registered under Copyright laws, and it is a registered trademark of
this Travel Agency.
If you are aware of any infringement of our trademark, please let us know by emailing
servicioalclienteblisscol@gmail.com.
Computer Programs
All computer programs available for download from this site are copyrighted. Their use is governed
by the terms of the end-user license agreement accompanying or included in the computer program
(License Agreement). No program with a licensing agreement may be installed or used without first
agreeing to the terms of such agreement. For any computer program not accompanied by a license
agreement, the owner thereof grants the user a personal and non-transferable license for use, in
accordance with the terms and conditions specified in this document.
Technical Access Requirements
To access the Portal, the USER must have access to the Internet, pay the corresponding access
and connection fees, and have the necessary equipment and computer systems to connect to the
network, including a terminal suitable for the purpose (computer, phone, etc.) and a modem or other
access device.

For the correct access and use of certain contents and services of the Portal, it implies downloading
certain computer programs or other logical elements onto their computer equipment.
The installation of such software shall be the responsibility of the USER, with this Travel Agency
declining any type of liability that may arise from it. The user is always informed on the home page
of the characteristics required to view and use the website correctly.
Disclaimer
The information, software, products, and services published on this website may contain
inaccuracies or errors, including particular rates and/or prices. This Travel Agency does not
guarantee the accuracy and declines all responsibility for errors in the information and description of
content and/or services found on the website, which in some cases are provided by the providers of
these services. Additionally, this Travel Agency expressly reserves the right to correct any prices on
the website, reservations made under an incorrect price. In such a case, if available, it will offer you
the opportunity to maintain your reservation at the correct price or cancel the reservation without
penalty, provided you meet the above criteria.
Services
Additional terms and conditions may apply to reservations, purchases of goods and services, and
other sections of this site, depending on the specific service provider, and you as the user agree to
accept such clauses.
Registrations
The mere act of registering to participate in any trip under these general conditions implies that
nothing shall be understood or imagined as included if it is not described in the programs.
Limitations on Personal and Commercial Use
This site may only be used to make authentic reservations or purchases and may not be used for
purposes other than those described here. No speculative, false, or fraudulent reservations will be
made. You, as the user, warrant that you are of legal age to use the site and accept the legal and
economic obligations that come with it. You agree that you are aware of all responsibilities arising
from the use of this Travel Agency's website, whether caused by you or by third parties operating
under your password. The information, programming codes, products, and other services published
on this portal may contain typographical errors and inaccuracies. This Travel Agency and
collaborators will periodically make changes to update the information. As a condition for using this
site, you warrant that you will not engage in any illegal or prohibited activities on the same terms,
conditions, and requirements mentioned above.
Description of Terms for Some Products or Services on this Travel Agency's Website:
AIR
"ECONOMY WITH RESTRICTIONS" FARE
When the buyer chooses the "Economy with restrictions" fare, unless expressly indicated, it is a fare
that does not allow changes, cancellations, or refunds of the reservation amount (except by paying
any penalties imposed by the airline according to the applied fare). This means that the air ticket
cannot be used differently from what was contracted, including attempting to use the return leg of a
flight without having previously used the outbound leg.
ADMINISTRATIVE FEE
An administrative fee is charged per passenger, and the value varies according to the purchase
process used. See Administrative Fee Charge for online sales and Administrative Fee Charge for

sales in offices and reservation centers. This fee is non-refundable, and in the event of changes or
modifications that require changing the ticket, this charge will be applied again.
UNACCOMPANIED MINORS (Regular Flights)
For air transport purposes, a minor is a person who has not reached 18 years of age on the flight
date.
INFANT (INF): A child who has not yet reached 2 years of age on the flight date. They travel without
occupying a seat, accompanied by an adult over 18, paying a variable percentage of the adult fare.
CHILD (CHD): A child who has reached 2 years of age but has not yet reached 12 years old on the
flight date and always travels accompanied by an adult over 18. They travel occupying a seat.
YOUNG PASSENGER (YP): A child who has reached 12 years of age but has not yet reached 18
years old on the flight date and travels without a companion and/or with flight assistance if
necessary. They travel paying the adult fare.
Limitations for minors with each adult:
Regular flight companies usually accept a maximum of:
One INFANT (INF) per adult passenger.
One INFANT (INF) and one CHILD (CHD) under 5 years old per adult passenger.
Two CHILDREN (CHD) under 5 years old per adult passenger.
To fly with more than two CHILDREN (CHD) between 5 and 12 years old, you must consult the
operating airline.
Exceptionally (always subject to the corresponding airline's consultation), two INFANTS (INF) per
adult passenger may be accepted, provided that one travels in the arms of the adult passenger and
the second in an approved car seat, occupying the seat adjacent to the passenger. The fare to be
applied for the INFANT occupying the seat will be the same as that for a CHILD (CHD).
Consult with the advisor for other restrictions.
Flights on Low-Cost Airlines
In general, the regulations of low-cost airlines require that all minors under 14 years of age travel
accompanied by an adult and properly documented with a PASSPORT. Failure to comply with this
regulation will result in these minors under 14 years of age being denied boarding.
The cancellation policies and right of withdrawal for each service will be provided during the specific
service consultation.
Right of Withdrawal and Disengagement:
Withdrawal: In the case of sales through non-traditional or distance means, the passenger may
withdraw from the purchase of the airline ticket as long as it is done within five (5) business days
following the purchase, provided that there is a period longer than five (5) business days before the
flight corresponding to the first leg.
Disengagement: The customer may disengage from the airline ticket as long as the acquired fare is
not promotional and this right is requested up to 24 hours before the first flight of their itinerary.
In case of withdrawal, the refund process will be initiated with the Airline or provider.
Penalties and discounts established by the Airline or provider apply.
The administrative fee is non-refundable.
Regarding the land portion (accommodation, car rental, transfers, among others), the right of
withdrawal contemplated in Law 1480 of 2011 applies.

Payment Reversal
In accordance with the provisions of Decree 587 of 2016 as a Consumer, you have the right to
request payment reversal in the framework of sales made through electronic mechanisms,
established in Article 51 of the Consumer Statute, as long as your request meets the requirements
established by the same Decree and which must be indicated in the form to be completed (EC, L.
1480/11).
Conditions and Restrictions for Electronic Payment
The schedule for making electronic payments for airline tickets and hotel reservations is from 00:05
AM to 11:40 PM (-5 GMT) Colombia time.
Our website accepts debit and credit cards from the following franchises: VISA, MASTER CARD,
AMERICAN EXPRESS, and DINERS.
To guarantee your reservation and fare, you must make the payment online immediately.
The supplied data must match the information in your financial institution (correspondence address,
phone, ID, names, and surnames).
The administrative fee and management charges collected on our website are non-refundable
under any circumstances.
Airline Tickets
Our website is not enabled to reserve or purchase tickets for infants or children traveling without an
adult over 18 years old (both adults and children must be on the same reservation).
Reservations and purchases of electronic payment airline tickets must be made at least 6 hours
before the departure date of the trip.
The airlines allowed for electronic payment of airline tickets are those operating in Colombia except:
Easy-Fly, Satena, Ada, and Spirit.
Check the purchase conditions to see if the ticket you are purchasing is refundable, in case you
decide to cancel your trip after purchasing.
Remember that all promotional fares are non-refundable.
Restrictions and penalties for modifications established by Airlines apply.
The airline handles the refund process of a ticket, and the estimated time for reimbursement
depends on them, provided that the airline ticket is refundable.
If the refund request is accepted by the airline, it must notify the issuing bank to credit the
cardholder with the claimed amount.
The time for this process of crediting the account may take more than the 30 days established by
law and is beyond the agency's control.
In case of refund, the rules and penalties established by each airline based on the fare type and its
restrictions will apply.

You must accept that you have read and agree to all the terms of purchasing the airline ticket. Once
the process is completed, you will receive two emails: one of automatic confirmation from the
payment platform and another of confirmation of your airline ticket.
All fares reported on our website are for payment only through this means (online payment).
The fares reported on our website are not guaranteed until online payment is made.
The search result may not yield results; the cause may be that the airlines operating on the route
you are consulting have not yet affiliated with the reservation system we use (Amadeus).
In some cases, the flights confirmed by this search engine cannot be sold from Colombia; please
verify your itinerary with one of our advisors.
For transactions made through electronic payment on our website, a differential internet
administrative fee will apply, which will be calculated taking into account the airline and the selected
route.
The credit card provided by you will be verified directly by an online payment system; in case of
finding any inconsistency in it, your reservation may be canceled.
Misconduct
"Churning": Making several consecutive reservations for the same destination-passenger-date-time-
airline is considered misconduct. Therefore, we ask you to refrain from performing this activity.
"Duplication": Making a new reservation while the first one is still valid (Same destination-
passenger-date-time-airline) is considered misconduct.
Therefore, please do not make more than one reservation request for the same person and on the
same route, as this may generate inconveniences with the airline that could lead to the automatic
cancellation of flights due to duplicate reservations, as well as the imposition of a penalty by the
Airline.
Hotels
Through this means, you can make a reservation, and it must be guaranteed and paid with a credit
card.
The credit card provided by the user will be verified directly by an online payment system; in case of
finding any inconsistency in it, the reservation may be canceled.
The total value of accommodation will be settled and charged to the credit card at the time of
closing the reservation.
Additional services, taxes, and hotel insurance will be settled and must be paid directly at the hotel
upon check-out. Please verify the accommodation and services included in the rate before closing
the reservation. After closing the reservation, a confirmation voucher will be sent to your email.
Don't forget to check the cancellation policies and conditions of the hotel rate you are booking. All
foreigners are exempt from taxes in Colombia and only need to pay the hotel insurance directly at
their hotel. Colombian passengers must pay taxes and hotel insurance directly at their hotel. This
validation will be done directly at the hotel. We would like to inform you that online payment is
enabled for this product. In case the reservation allows for a refund due to date change, early
cancellation, etc., Bliss Heaven Col S.A.S. will proceed with the corresponding procedure with the
hotel or service provider to study the possibility of issuing a partial or total refund to the passenger
as soon as possible, all within the policies established by said provider. It should be noted that the

costs incurred or associated with this procedure will be assumed and deducted by Bliss Heaven Col
from any refund made to the passenger. If you require additional information, please consult one of
our advisors.
Cars
Through this means, you can confirm your reservation, which must be guaranteed with a credit
card. The credit card provided by the customer will be verified directly by the car rental company; if
any inconsistency is found, the reservation may be canceled. The total amount to be paid, including
taxes and insurance, will be settled by the car rental company at the destination. Please note the
currency in which the reservation rate is informed by the user. Check the cancellation policies and
conditions of the selected rate. For the payment reversal to proceed, within five (5) business days
from the date the consumer became aware of the fraudulent or unsolicited operation or that he
should have received the product or received it defective or not corresponding to what was
requested, the consumer must file a complaint with the supplier and return the product, when
appropriate, and notify the issuer of the electronic payment instrument used to make the purchase
of the claim, which, together with the other participants in the payment process, will proceed to
reverse the transaction to the buyer. For the purchase, the customer will be asked for the identifying
information of the passengers/travelers and their payment method. This is done in several steps,
once these data are entered, and before you make the purchase, they will be shown to you for
verification, and you can proceed with the purchase. Likewise, once the purchase is made, you will
receive 2 emails: one confirming the reservation (in the case of airline tickets) and another
confirming or providing information on the payment from the payment gateway with all the
information of said purchase and the purchase invoice, which will also be saved by this Travel
Agency. The traveler declares that he knows and will comply with the government requirements for
exit, entry, and other documentation. This information is provided on the Website for Colombians to
see in Travel Documents. In case of doubt, it is requested that you contact Online Help before
making any purchase or with the advisors of any office or Call Center. The purchase of any product
will only be effective at the time this Travel Agency validly charges the credit or debit card or the
agreed-upon payment method, the amount of said purchase has been verified by the financial
department, and until that moment can be canceled by this Travel Agency. This Travel Agency
reserves the right to request additional information from the customer to verify their purchase. In
case it is not possible to charge the credit card (transaction rejected), the customer should know
that, without payment, the reservation or request may be canceled by this Travel Agency and/or the
service provider. Payment for the airline ticket(s) is made by credit card before the ticket(s) is
issued. Not all prices indicated on the website include airport taxes and other charges. They do not
include visa expenses or the exit taxes of a country, which can be paid in local currency or in US
dollars at the airport of that territory. Variations in the applicable rate due to delay in payment of the
reservation in the amounts of airport taxes, from the time of reservation to the issuance of the airline
ticket, will be passed on to the customer. This site accepts the following payment methods: Credit
card from the franchises (American Express, Master Card, Visa) and debit cards affiliated with ACH
Colombia with the PSE payment button. If the transaction status was not approved, our customer
will receive a written notification to the email address left on our website during the reservation
process. If the transaction status is approved, our customer will receive a written notification to the
email address left on our website during the reservation process, with the reservation record and
the payment receipt corresponding to the purchase made. In case of purchasing airline tickets, you
will receive 2 billing transactions: one in the name of the airline and the other in the name of the
travel agency.
Currency Converter
Exchange rates are based on various public sources and should be used as a guide only. Rates are
not accurate, and actual rates may vary. Currency quotes are not updated daily. Check the date on
the currency converter feature for the day of the currency's last update. The information provided by
this application is considered accurate, but this Travel Agency and/or its respective. Depending on
the type of service, the rate used may be different from those established. Providers do not assure

or guarantee such accuracy. When using this information for any financial purpose, we advise you
to consult a qualified professional to verify the accuracy of the exchange rates. We do not authorize
the use of this information for any purpose other than your personal use, and you are expressly
prohibited from reselling, redistributing, and using the information for commercial purposes.
Travel Destinations
It is recommended that the traveler check the warnings for the chosen travel destination. For the
sale of trips, this Travel Agency does not represent or guarantee that traveling to these points is
advisable or without risk and is not responsible for damages or losses that may result from traveling
to these places.
DOCUMENTATION: All passengers must carry the necessary personal documentation with them.
The Operator declines all responsibility for information, visa withdrawals, and rejections. The
documents delivered by the Operator are the responsibility of the user.
LUGGAGE: In ground transportation, the Operator expressly denies all responsibility in case of
loss, damage, or theft under any circumstances. We recommend that passengers observe the
handling, loading, and unloading of luggage. In air transportation, the IATA regulations
(International Air Transport Association) will be applied.
Clarifications:
1. The porter service, when included in the program, is provided at airports and other boarding
locations. Hotels have their own staff for this purpose.
2. Tips are a token of appreciation for the efficiency of a service received and, as such, are always
voluntary. Presentation at Airports: Boarding presentation at Airports must comply with the margin
established by the Airlines.
CANCELLATIONS: At any time, the user may cancel the requested and contracted services and
will be entitled to a refund of the deposit as long as the contracted program does not have
conditions indicating otherwise. In case of cancellation of air tickets, the rules of the airlines and the
competent authorities (IATA) will be observed. In the case of operations on chartered flights, the
cancellation clauses applicable to the program will apply.
CLAIMS: They must be made in writing or via email. The information can be found in our Customer
Service section.
AGREEMENT: By requesting registration in any travel program marketed by this Travel Agency, the
customer and/or passenger declares that they know and approve all the terms of these "General
Conditions," which are available to be printed, as well as the special conditions described in the
travel program or specific travel project.
Advertising:
Dear Consumer: For the purposes of Law 1558 of 2012 and especially article 30, you have the right
to receive complete, truthful, and timely information about the products or services offered by Bliss
Heaven Col. If you require additional information from the tourism service providers advertised on
Bliss Heaven Col, you can directly access the website of these providers or the competent entities
where you will find additional information such as addresses, contacts, tax identification numbers,
national tourism registration, and other data that you consider necessary for your purchasing
decision.
Part of the Portal may contain advertising content or be sponsored. Advertisers and sponsors are
solely responsible for ensuring that the material submitted for inclusion on the Portal complies with
the laws that may apply in each case. This Travel Agency will not be responsible for any errors,
inaccuracies, or irregularities that may be contained in the advertising content or from sponsors.

In any case, to file any claim related to the advertising content inserted on the Portal, you can
contact the following email address: servicioalclienteblisscol@gmail.com and contact will be made
with the advertiser.
SPAM: The laws in force in the Colombian territory will be applied. An email cannot be considered
SPAM as long as it includes a way to be removed.
Connections and links to third-party portals:
This site may contain links that connect to portals operated by third parties independent of the
Travel Agency's website. The Travel Agency has no control over them and is not responsible for
their contents. The inclusion of these sites on the Travel Agency's website does not imply any type
of association with these third parties or their operators. This Website has connections to other
websites; please note that when you enter one of these links, you are entering a portal other than
the website of this Travel Agency, and therefore, this Travel Agency has no responsibility. It is
advised that you read the privacy instructions of these sites, as they may differ from those offered
by this Travel Agency. Of course, you are solely responsible for keeping your passwords and the
information contained in your user account secret. Please be very careful with this information.
Global Distribution Systems:
The information provided on our website regarding schedules, availability, and online reservations
for cars, hotels, and flights are owned by Global Distribution Systems. This website has been
created with data obtained from various sources. The availability, access, accuracy, timeliness, or
any other aspect of the information contained therein is not guaranteed.
Help service:
Use of bulletin boards, chat rooms, and other communication forums:
If the site contains bulletin boards, chat rooms, and other means or forums for message
communication. You, as a user of the same, agree to send and receive only appropriate messages
and material related to it. Examples of misuse of the forum would be:
Defame, insult, abuse, harass, threaten, and violate the legal rights (such as the right to privacy and
publicity) of third parties.
Publish, distribute, advertise, or disseminate any type of defamatory, discriminatory, obscene,
indecent, or illegal information or material.
Upload files containing software or other material protected by intellectual property laws (or
copyright) unless you own such authorship and rights or have received all relevant permissions for
use.
Upload files containing viruses, are corrupted, or contain any kind of programs or code that may
damage the operations of third-party computers.
Delete any authorship attributions, legal notices, ownership designations, and/or trademarks in any
system file.
Falsify the origin of the source, computer program, or any material contained in the uploaded file.
Advertise or offer the sale of goods and/or services, conduct surveys, contests, or send chain
letters.
Download any file uploaded by any other user of a forum with knowledge that it should not be
legally distributed in that way.
As a user, you agree that the forums are for public, not private, communications use. Likewise, you
agree that chats, conferences, newsletters, and other communications among other users are not
endorsed by this Travel Agency, or its affiliates, and that such communications will not be
considered for review, virus control, and/or approved by this Travel Agency or its affiliates. This
Travel Agency reserves the right to remove any content from a forum without prior notice, as well as
the full right to deny, at its discretion, access to any user portal or any part thereof without prior
notice.

Security and Privacy
All the information you provide on our site at the time of registration is transmitted via SSL (Security
Socket Layer). This proven coding system allows your device to encrypt the information before it is
sent to our system.
The encrypted information reaches our servers, which are updated with all security patches, and
unused ports are closed and protected with a firewall, to finally revert to its original form and be
stored in our database.
Security Risks to Consider When Conducting Transactions Online
It is possible for a user to be deceived through emails or some DNS server deception, to visit a fake
site that has the same design, but where the card data is loaded into the fake system, stealing
cardholder information. Therefore, it is important to promote the culture that users should enter
directly through known domains to reduce risks.
It is possible for the computer where the user is conducting the transaction to have spyware or
malicious software installed without the user's prior knowledge, capturing all keystrokes or input
device information and sending them to a network or host on the internet. Therefore, it is
recommended, whenever possible, to conduct transactions on the computer at home or in the
office.
User impersonation or denial of sending and/or receiving the transaction by a third party could
occur.
Use of Cookie Technology
This Travel Agency reserves the right to use so-called "cookies" in any use of the Portal. Cookies
are small data files generated on the user's computer that allow us to know the following
information:
The date and time of the last time the user visited our website.
The content design chosen by the user on their first visit to our website.
Security elements involved in controlling access to restricted areas.
However, Users are informed of the possibility of rejecting this use on their computer terminal.
Through these "cookies," other users, once registered, can see if you are connected or not and thus
contact you more fluidly and quickly.
Against Child Pornography
In accordance with Law 679 of August 3, 2001, issued by the Congress of the Republic, which
establishes provisions to prevent and counteract exploitation, pornography, and sexual tourism with
minors.
In accordance with the provisions of this Law, all persons must prevent, block, combat, and report
the exploitation, hosting, use, publication, dissemination of images, texts, documents, audiovisual
files, misuse of global information networks, or the establishment of any kind of telematic links
related to pornographic material or alluding to sexual activities involving minors.
In compliance with Article 17 of Law 679 of 2001, the agency warns tourists that the exploitation
and sexual abuse of minors in the country are punishable criminally and administratively, in
accordance with current laws. Likewise, and in order to comply with Resolution 3840 of December
24, 2009, and according to Article 1 of Law 1336 of July 21, 2009, Bliss Heaven Col S.A.S. adopted
a Code of Conduct model to prevent and combat the sexual exploitation of children and
adolescents in the tourism industry.
Money Laundering and Terrorism Financing

BLISS HEAVEN COL declares that it is not on any local or international list for the control of money
laundering and terrorism financing; likewise, in application of the Anti-Money Laundering Prevention
System, it will verify that its subcontractors, suppliers, members of the board of directors or
partners, their legal representatives, their auditor, clients, and passengers are not on such lists
either.
The User knows, understands, and voluntarily and unequivocally accepts that the Bliss Heaven Col
Business Group, in compliance with its legal obligation to prevent and control money laundering
and terrorism financing, following the jurisprudence of the Constitutional Court on the matter, and
because it constitutes an objective cause, may unilaterally and without prior notice terminate the
provision of services when their name has been included in International lists such as the UN or
OFAC, the latter commonly called the Clinton list. Likewise, it may terminate it when the User, a
natural person: i-, registers a person included in any of these lists; ii- competent authorities have
convicted them of conduct related to illicit activities and/or related to money laundering, terrorism
financing, and/or any of the related crimes covered by the Colombian Penal Code and/or the
regulations that modify, add to, or complement it.
Habeas Data:
As the owner of information, acting freely and voluntarily, I expressly and irrevocably authorize Bliss
Heaven Col S.A.S, or whoever represents its rights, to consult, request, provide, report, process,
and disclose all information related to my credit, financial, commercial, or service behavior, to third
parties or to the CIFIN S.A. and/or CYBERSOURCE, and/or EGM Ingeniería Sin Fronteras S.A.S
and/or Place to Pay (payment platform used on this website) or similar entities in other countries,
generating a query footprint.
Data Protection
This website, in accordance with Law 1266 of 2008; implements its data protection policy, which
seeks to guarantee the protection and storage of databases containing personal or socially relevant
information and not to infringe on the fundamental rights of our customers.
PRIVACY POLICY AND PERSONAL DATA TREATMENT
GENERAL CONSIDERATIONS
Aware of the importance of protecting and handling personal information provided by data subjects,
THE TRAVEL AND TOURISM AGENCY BLISS HEAVEN COL S.A.S., - hereinafter BLISS
HEAVEN COL, acting as the data recipient, has designed this policy and procedures that together
allow for appropriate use of your personal data.
In accordance with Article 15 of the Political Constitution of Colombia, which develops the
fundamental right to habeas data, referring to the right that all citizens have to know, update, and
rectify personal data that exist about them in databases and files both public and private bases,
which is related inevitably to the management and treatment of the information that recipients of
personal information must take into account. This right has been developed through the issuance of
Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which BLISS HEAVEN
COL, as RESPONSIBLE for the personal data it receives, manages and processes the information
and proceeds to issue this policy on the treatment of personal data,
The present policy is made known to the public so that they are aware of how BLISS HEAVEN COL
handles their information. What is stipulated in this personal data treatment policy is mandatory for
BLISS HEAVEN COL, its administrators, workers, contractors, and any third parties with whom
BLISS HEAVEN COL establishes relationships of any kind.
OBJECTIVE

With the implementation of this policy, the aim is to guarantee the confidentiality of information and
security regarding its treatment to all clients, suppliers, employees, and third parties from whom
BLISS HEAVEN COL has legally obtained information and personal data in accordance with the
guidelines established by the regulatory law of the Right to Habeas Data. Likewise, through the
issuance of this policy, compliance is achieved with what is stipulated in literal K of article 17 of the
aforementioned law.
DEFINITIONS
Authorization: The prior, express, and informed consent of the data subject to carry out the
treatment. This may be written, verbal, or through unequivocal conduct that allows it to be
reasonably concluded that the data subject granted authorization.
Database: It is the organized set of Personal Data that is the subject of treatment, electronic or not,
regardless of the modality of its formation, storage, organization, and access.
Query: Request from the data subject or persons authorized by them or by law to know the
information about them stored in databases or files.
Personal data: Any information linked or that can be associated with one or more natural persons.
These data are classified as sensitive, public, private, and semi-private.
Sensitive personal data: Information that affects the privacy of the person or whose misuse may
lead to discrimination, such as those revealing racial or ethnic origin, political orientation, religious
or philosophical beliefs, membership in unions, social organizations, human rights organizations, or
promoting the interests of any political party or guaranteeing the rights and guarantees of opposition
political parties, as well as data related to health, sexual life, and biometric data (fingerprint, among
others).
For the purposes of this policy, BLISS HEAVEN COL warns about the voluntary nature of providing
this type of personal data in cases where it may be requested.
Public personal data: It is the data qualified as such according to the mandates of the law or the
Political Constitution and all those that are not semi-private or private. Among others, public data
include those contained in public documents, public records, gazettes, official bulletins, and duly
executed judicial judgments that are not subject to confidentiality, those relating to the civil status of
individuals, their profession or occupation, and their status as merchants or public servants.
Personal data existing in the commercial registry of Chambers of Commerce are public (Article 26
of the Commercial Code).
Likewise, data are public when, by decision of the data subject or a legal mandate, they are found
in archives open to consultation. These data can be obtained and offered without any reservation
and regardless of whether they refer to general, private, or personal information.
Private personal data: It is data that, due to its intimate or reserved nature, is only relevant to the
data subject. Examples include merchants' books, private documents, information extracted from
home inspections.
Semi-private personal data: Semi-private data are those that do not have an intimate, reserved, or
public nature and whose knowledge or disclosure may be of interest not only to the data subject but
also to a certain sector or group of people or society in general, such as, among others, data
relating to the fulfillment or non-fulfillment of financial obligations or data related to relationships with
social security entities.
Responsible for Treatment: The person who, by himself or in association with others, decides on
the database and/or the treatment of the data.
Data Processor: The person who processes data on behalf of the data controller.
To be "Authorized" means BLISS HEAVEN COL and all persons under its responsibility who, by
virtue of authorization and the Policy, are authorized to subject the data subject's personal data to
treatment. The Authorized includes the category of Enabled.
"Enablement" or being "Enabled" is the authorization expressly and in writing through a contract or
document that serves as such, granted by BLISS HEAVEN COL to third parties, in compliance with
applicable law, for the treatment of personal data, making such third parties data processors of the
personal data provided or made available.

Complaint: Request from the data subject or persons authorized by them or by law to correct,
update, or delete their personal data or when they notice a presumed breach of the data protection
regime, according to Article 15 of Law 1581 of 2012.
Data subject: The natural person to whom the information refers.
Treatment: Any operation or set of operations on personal data such as, among others, collection,
storage, use, circulation, or deletion of such information.
Transmission: Treatment of personal data that involves the communication of the same within
(national transmission) or outside of Colombia (international transmission) and that aims to carry out
a treatment by the processor on behalf of the controller.
Transfer: Data transfer takes place when the data controller and/or processor of personal data,
located in Colombia, sends the information or personal data to a recipient, who in turn is
responsible for the treatment and is located inside or outside the country.
Procedural requirement: The data subject or his/her assignee may only file a complaint with the
Superintendence of Industry and Commerce once the process of consultation or complaint before
the data controller or data processor has been exhausted, pursuant to Article 16 of Law 1581 of
2012.
PRINCIPLES FOR THE TREATMENT OF PERSONAL DATA
The treatment of personal data must be carried out respecting the general and special regulations
on the subject and for activities permitted by law. Consequently, the following principles apply for
the purposes of this policy:
Principle of legality: The treatment of data is a regulated activity that must adhere to what is
established in the law and in other provisions that develop it.
Principle of purpose: The treatment must comply with a legitimate purpose in accordance with the
Constitution and the Law.
Principle of freedom: The treatment can only be carried out with the prior, express, and informed
consent of the data subject. Personal data may not be obtained or disclosed without prior
authorization, or in the absence of a legal or judicial mandate that waives consent.
Principle of truthfulness or quality: Information subject to treatment must be truthful, complete,
accurate, up-to-date, verifiable, and understandable. The treatment of partial, incomplete,
fragmented, or misleading data is prohibited.
Principle of transparency: The right of the data subject to obtain from the data controller, at any time
and without restrictions, information about the existence of data concerning them must be
guaranteed in the treatment.
Principle of access and restricted circulation: The treatment is subject to the limits derived from the
nature of personal data, the provisions of the law, and the Constitution. In this sense, the treatment
can only be carried out by persons authorized by the data subject and/or by persons provided for in
the law.
Principle of security: The information subject to Treatment by the Data Controller or Processor
referred to in this law must be handled with the technical, human, and administrative measures
necessary to provide security to the records, avoiding their adulteration, loss, consultation, use, or
unauthorized or fraudulent access.
Principle of confidentiality: All persons involved in the treatment of personal data that are not public
in nature are obliged to guarantee the confidentiality of the information, even after their relationship
with any of the tasks comprising the treatment has ended, and may only provide or communicate
personal data when it corresponds to the development of the activities authorized in this law and
under its terms.
Any new project within the Organization that involves the Treatment of Personal Data must be
consulted with the Information Security Management, which is the person and department
responsible for the data protection function to ensure compliance with the policy and the necessary
measures to maintain the confidentiality of personal data.
RIGHTS OF DATA SUBJECTS

In accordance with current legal provisions, the following are the rights of data subjects:
Right to know, update, rectify, and consult their personal data at any time with respect to BLISS
HEAVEN COL regarding data they consider partial, inaccurate, incomplete, fragmented, or
misleading.
Right to request proof of the authorization granted to BLISS HEAVEN COL at any time, except in
cases where legally the Data Controller is exempt from having authorization to process the data of
the data subject.
Right to be informed by BLISS HEAVEN COL upon request of the data subject regarding the use
that has been made of their data.
Right to file complaints with the Superintendence of Industry and Commerce that they deem
pertinent to enforce their right to Habeas Data.
Right to revoke the authorization and/or request the deletion of some data when they consider that
BLISS HEAVEN COL has not respected their constitutional rights and guarantees.
Right to access personal data that they voluntarily decide to share with BLISS HEAVEN COL free of
charge.
The information and/or personal data that we collect from you are as follows:
Individual type:
Natural: names and surnames, type of identification, identification number, gender, marital status,
date of birth, email, financial data (bank accounts).
Legal: business name, Tax ID, address, telephone, cell phone, email, country, city, financial data
(bank accounts).
Information necessary to facilitate travel or other services, including preferences such as type of
travel, names and surnames of passengers (type of document, document number, date of birth,
name, surname, gender, email, nationality, passport expiration date), contacts for accidents or any
other anomaly (names and surnames, telephone).
Cardholder data: type of document, document number, telephone, address, email, names, card
number, expiration date, and bank.
Quote request: names, surnames, telephones, city, and email.
Travel information: type of request, destination, departure date, duration, number of adults, number
of children, hotel category, food, additional services, transportation service, budget per person.
Evaluate our site: your opinion is very important to us to continuously improve our service channels:
names, surnames, email, telephones, and city.
Complaint request: names, surnames, identification number, address, telephones, city, email, and
comments.
Technical problem report: names, surnames, address, telephones, city, email, and comments.
Biometric data: images, video, audio, fingerprints that identify or make identifiable our customers,
users, or any person who enters or is located or transits in any place that BLISS HEAVEN COL has
implemented devices to capture such information.
This data may be stored and/or processed on servers located in data processing centers whether
owned or contracted with providers, located in different countries, which is authorized by our
clients/users, upon accepting this policy for the treatment and protection of personal data.

BLISS HEAVEN COL reserves the right to improve, update, modify, or delete any type of
information, content, domain, or subdomain that may appear on the website, without any obligation
of prior notice, being understood as sufficient with the publication on the Bliss Heaven Col websites.
For the resolution of legal or internal requests and for the provision or offering of new services or
products.
TREATMENT, SCOPE, AND PURPOSES
BLISS HEAVEN COL informs data subjects that the data collected from our clients, contractors, and
suppliers may be used for the following purposes. The treatment may be carried out directly by
BLISS HEAVEN COL or through its contractors, consultants, advisors, and/or third parties
responsible for the treatment of personal data, to perform any operation or set of operations such
as collection, storage, use, circulation, deletion, classification, transfer, and transmission (the
"Treatment") of all or part of their personal data:
Sustaining the contractual relationship established with BLISS HEAVEN COL.
Providing services related to the offered products and services.
Performing all activities related to the service or product, including inclusion in an email list for
newsletter delivery.
Sending information about changes in the conditions of acquired services and products, and
notifying about new services or products.
Managing your requests, clarifications, and inquiries.
Developing studies and programs necessary to determine consumption habits.
Fine-tuning security filters and business rules in commercial transactions; confirming and
processing such transactions with your financial institution, our service providers, and yourself.
Conducting periodic evaluations of our products and services to improve their quality.
Sending, through traditional and electronic means, technical, operational, and commercial
information about products and services offered by BLISS HEAVEN COL, its associates, or
suppliers, currently and in the future.
Requesting satisfaction surveys, which are not obligatory to answer.
Transmitting and/or transferring data to other companies, commercial alliances, or third parties to
fulfill acquired obligations. Transmission and transfer may occur even to third countries that may
have a different level of protection compared to Colombian law, when necessary to fulfill our
obligations.
Complying with obligations contracted by BLISS HEAVEN COL with its clients upon acquiring our
services and products.
Responding to queries, requests, complaints, and claims made by control bodies and other
authorities that, pursuant to applicable law, must receive personal data.
Any other activity of a nature similar to those described above that is necessary to develop the
corporate purpose of BLISS HEAVEN COL.
Conducting queries in different databases and authorized sources (such as OFAC, UN lists, among
others) necessary for fraud control and prevention or crimes related to money laundering, in
accordance with our risk prevention and management policies - SARLAFT.
• Data collected from our workers:
Complying with obligations contracted by BLISS HEAVEN COL with worker data subjects regarding
payment of salaries, social benefits, and others established in the employment contract and current
labor regulations.
Informing the worker of developments that occur during the employment contract and even after its
termination.
Evaluating the quality of the services we provide.
Conducting internal studies on the habits of worker data subjects or requesting personal information
for the development of programs or management systems.
Processing authorized payroll deductions by the worker.
Managing your requests, activity administration, clarifications, and investigations.

Marketing and selling our products and services.
Sending, through traditional and electronic means, technical, operational, and commercial
information about products and services offered by associates or suppliers, currently and in the
future.
Developing studies and programs necessary to determine consumption habits.
Transmitting and/or transferring data to other companies, commercial alliances, or third parties to
fulfill acquired obligations. Transmission and transfer may occur even to third countries that may
have a different level of protection compared to Colombian law, when necessary to fulfill our
obligations.
Requesting surveys, which the worker is not obliged to answer.
Transferring by transmission or transfer the information received to all judicial and/or administrative
entities when necessary to fulfill the employer's duties to comply with labor, social security,
pensions, occupational risks, family compensation funds (Comprehensive Social Security System),
and taxes.
Transferring the employer's personal information to third parties who legitimately have the authority
to access such information, including, but not limited to, companies of the Bliss Heaven Col S.A.S.
Business Group.
Transferring by transmission or transfer the worker's personal information to all entities related to
the responsible party in its capacity as employer.
Any other activity of a nature similar to those described above that is necessary to develop the
corporate purpose of BLISS HEAVEN COL and its labor obligations acquired under the
employment contract or by operation of law.
Conducting queries in different databases and authorized sources (such as OFAC, UN lists, among
others) necessary for fraud control and prevention or crimes related to money laundering, in
accordance with our risk prevention and management policies - SARLAFT.
The processing of personal data will be carried out with the prior authorization of the data subject,
except in cases where the data is of a public nature. For this, an authorization form for data
processing has been implemented, which must be completed by the data subject at the moment
they provide their personal information. This authorization explains the scope and purposes of the
processing of personal data, refers to authorization by another, data of minors, and sensitive data,
as well as defines the channel for data subjects to exercise their rights under habeas data and
indicates where this policy is hosted. In order to advance the processing of data, BLISS HEAVEN
COL employs all activities aimed at maintaining the confidentiality of information.
Authorization will be obtained through any means that can be subject to subsequent consultation,
such as the website, forms, formats, in-person activities, or through social networks, etc.
Authorization may also be obtained from unequivocal actions of the data subject that reasonably
allow to conclude that they have given authorization for the processing of their information.
If you provide us with personal information about someone other than yourself, such as your
spouse or a coworker, we understand that you have the authorization of that person to provide us
with their data; and we do not verify, nor assume the obligation to verify the identity of the
user/client, nor the veracity, validity, sufficiency, and authenticity of the data provided by each of
them. Therefore, we do not assume responsibility for damages or prejudices of any kind that may
arise from the lack of truthfulness, homonymy, or identity information impersonation.
Given that BLISS HEAVEN COL belongs to the Bliss Heaven Col Business Group, your personal
information may be shared by transfer or transmission with group companies, business partners,
and/or third-party providers involving (flight reservation systems, hotels, cars, transactional security
validators, banks, financial networks, tourism services), these processes may be carried out in
different locations from where the service or tourist product is contracted, for the same purposes as
indicated for the collection of personal data. These entities are obliged to comply with the
corresponding confidentiality, transmission, or transfer agreements.

Certain services or products provided on the website www.blissheavencol.com, and on any of the
portals of the Bliss Heaven Col Business Group and their equivalents, may contain particular
conditions with specific provisions regarding Personal Data protection.
The Personal Data collected will be subject to manual or automated processing and incorporated
into the corresponding files or databases (hereinafter, the "File") of Bliss Heaven Col, either as the
processor and responsible for data protection. To determine the term of processing, the applicable
regulations for each purpose and the administrative, accounting, fiscal, legal, and historical aspects
of the information will be considered.
When providing the service, if the data subject is accompanied by minors or persons considered
disabled, and data collection occurs, BLISS HEAVEN COL will always request authorization from
the legal representative of the minor. However, if personal information of the mentioned population
is provided without being the legal representative, you state that you have with the authorization of
the respective legal representative, assuming directly the responsibility that entails. BLISS HEAVEN
COL will strive to ensure that the rights of the minors are respected at all times, as well as their
paramount and prevailing interest. The representative must guarantee their right to be heard and to
consider their opinion regarding the treatment, taking into account the maturity, autonomy, and
capacity of the minors. Representatives are informed of the optional nature of responding to
questions about minor's data. The data of minors, considered within a special category of
protection, will be treated in accordance with the applicable legislation and as provided in our
personal data policy.
The companies of the Bliss Heaven Col Business Group have adopted the legally required levels of
security for the protection of personal data and have implemented all the technical means and
measures within their reach to prevent the loss, misuse, alteration, unauthorized access, and
illegitimate extraction of the personal data provided to BLISS HEAVEN COL. However, the data
subject should be aware that Internet security measures are not infallible.
If you choose to delete your information, to the extent permitted by law, we will retain certain
personal information in our files for the purpose of identifying transactions for accounting and tax
purposes, preventing fraud, resolving disputes, investigating conflicts or incidents, enforcing our
terms and conditions of use, and complying with legal requirements.
However, when you decide to revoke your authorization, the hosted information will not be used for
the purposes outlined here, only under the strictly necessary terms and as defined in the previous
paragraph.
Security Risks to Consider When Conducting Transactions Online:
It may happen that a user is deceived through emails or some DNS server deception, to visit a fake
site that presents the same design, but where the card data is loaded into the fake system, stealing
cardholder information. Therefore, it is important to promote the culture that users should enter
directly through known domains to reduce risks.
It may happen that the computer where the user is conducting the transaction has installed, without
prior knowledge, some spyware or malicious software that captures everything typed on the
keyboard or captures information from input devices and sends it to a network or host on the
Internet. Therefore, it is recommended, whenever possible, that the transaction be carried out on
the home or office computer.
It could happen that the owner denies having sent and/or received the transaction and that it is
used by a third party.
It is recommended that the device used for electronic transactions have an updated and active
antivirus to mitigate fraud risks.
If personal information was collected or provided prior to July 30, 2013, and you did not express
your opposition to the transfer of your personal data, it will be understood that you have given your

consent. In the event that you wish to ratify your consent or express your refusal, you can indicate it
through the following email: servicioalclienteblisscol@gmail.com
Like other websites, BLISS HEAVEN COL uses certain technologies, such as cookies and device
fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you
with personalized service and recognizing you when you return to our site. For the purposes of this
Privacy Notice, "cookies" will be identified as text files of information that a website transfers to the
hard drive of users' computers in order to store certain records and preferences.
Websites may allow third-party advertising or features that send "cookies" to the computers of the
data subjects.
Cookies are associated only with an anonymous user and their computer, and do not by
themselves provide the name and surnames of the user. In many cases, you can browse any of the
BLISS HEAVEN COL websites anonymously. When you access any BLISS HEAVEN COL website,
your IP address (the Internet address of your computer) is recorded, to give us an idea of which
parts of the website you visit and how long you spend in each section. We do not link your IP
address to any personal information about you, unless you have registered with us and have
entered the system using your profile.
Therefore, it is possible that in certain applications BLISS HEAVEN COL recognizes users after
they have registered for the first time, without having to register on each visit to access areas and
services or products reserved exclusively for them.
In other services, the use of certain access keys may be necessary, and even the use of a digital
certificate, in the determined characteristics. The cookies used cannot read the cookie files created
by other providers. BLISS HEAVEN COL encrypts user identifying data for greater security.
To use the BLISS HEAVEN COL website, it is not necessary for the user to allow the installation of
cookies sent by BLISS HEAVEN COL, although in such case it will be necessary for the user to
register for each of the services whose provision requires prior registration.
NATIONAL OR INTERNATIONAL TRANSFER OF PERSONAL DATA
BLISS HEAVEN COL may transfer data to other Data Controllers when authorized by the data
subject, by law, or by an administrative or judicial mandate.
INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO DATA PROCESSORS
BLISS HEAVEN COL may send or transmit data to one or more data processors located inside or
outside the Republic of Colombia in the following cases: a) When it has the authorization of the data
subject and b) when, without such authorization, there is a data transmission contract between the
Data Controller and the data processor.
DUTIES OF THE DATA CONTROLLER
Ensure to the data subject, at all times, the full and effective exercise of the right to habeas data.
Request and keep, under the conditions provided for in this law, a copy of the respective
authorization granted by the data subject.
Properly inform the data subject about the purpose of the collection and the rights conferred by
virtue of the authorization granted.
Keep the information under the necessary security conditions to prevent its alteration, loss,
consultation, use, or unauthorized or fraudulent access.
Process queries and complaints in the terms indicated in this law.
Adopt an internal manual of policies and procedures to ensure compliance with this law and,
especially, for the handling of queries and complaints.

Inform, upon request of the data subject, about the use given to their data.
Inform the data protection authority when violations of security codes occur and there are risks in
the management of the data of the data subjects.
Comply with the instructions and requirements issued by the Superintendence of Industry and
Commerce.
DUTIES OF THE DATA PROCESSORS
Ensure to the data subject, at all times, the full and effective exercise of the right to habeas data.
Keep the information under the necessary security conditions to prevent its alteration, loss,
consultation, use, or unauthorized or fraudulent access.
Timely carry out the updating, rectification, or deletion of the data in the terms of this law.
Update the information reported by the data controllers within five (5) business days from its receipt.
Process queries and complaints filed by data subjects in the terms indicated in this law.
Adopt an internal manual of policies and procedures to ensure compliance with this law and,
especially, for the handling of queries and complaints by data subjects.
Refrain from circulating information that is being disputed by the data subject and whose blocking
has been ordered by the Superintendence of Industry and Commerce.
Allow access to the information only to those who are authorized to access it.
Inform the Superintendence of Industry and Commerce when violations of security codes occur and
there are risks in the management of the data of the data subjects.
Comply with the instructions and requirements issued by the Superintendence of Industry and
Commerce.
REQUESTS, COMPLAINTS, AND CLAIMS
For the purpose of receiving requests, complaints, and queries related to the handling and
processing of personal data, BLISS HEAVEN COL has designated the email address:
servicioalclienteblisscol@gmail.com, to channel, study, and respond to them. Therefore, requests
may be sent to this address, which will be treated in accordance with Law 1581.
Queries: Data subjects or their successors in interest may inquire about the personal information
held in our database. BLISS HEAVEN COL will provide them with all the information contained in
the individual record or linked to the identification of the data subject. The query will be addressed
within a maximum period of ten (10) business days from the date of receipt. If it is not possible to
address the query within that term, the interested party will be informed, and the date on which their
query will be addressed will be indicated, which in no case may exceed five (5) business days
following the expiration of the initial term.
Claims: The data subject or their successors in interest who believe that the information contained
in a database should be corrected, updated, or deleted, or who notice the alleged breach of any of
the duties contained in the law, may file a claim with BLISS HEAVEN COL, which will be processed
under the following rules:
The claim shall be made by means of a request addressed to BLISS HEAVEN COL with the
identification of the data subject, a description of the facts giving rise to the claim, the address, and
accompanying the documents that are to be relied upon. If the claim is incomplete, BLISS HEAVEN
COL will request the interested party to remedy the deficiencies within five (5) days following the
receipt of the claim. If, after two (2) months from the date of the request, the applicant does not
provide the requested information, it will be understood that they have withdrawn the claim.
Once the complete claim is received, a legend stating "claim in progress" and the reason for it will
be included in the database within a term not exceeding two (2) business days. This legend must
be maintained until the claim is decided.
The maximum term to address the claim will be fifteen (15) business days from the day following
the date of its receipt. If it is not possible to address the claim within that term, the interested party
will be informed, and the date on which their claim will be addressed will be indicated, which in no
case may exceed eight (8) business days following the expiration of the initial term.

In any case, the data subject or their successor in interest may only file a complaint with the
Superintendence of Industry and Commerce once they have exhausted the process of consultation
or claim with BLISS HEAVEN COL.
The area responsible for receiving and processing claims is the Information Security Management.
The request for deletion of information and the revocation of authorization will not proceed when the
data subject has a legal or contractual obligation to remain in the database.
DATA OF THE DATA CONTROLLER
Corporate Name: Bliss Heaven Col S.A.S
Address: Carrera 48 # 20 – 34 office 806 Medellín, Colombia.
Email: servicioalclienteblisscol@gmail.com
Phone: (+57) 3184536564
Website: www.blissheavencol.com
QUESTIONS OR SUGGESTIONS
If you have any questions or inquiries about the process of collecting, processing, or transferring
your personal information, or if you believe that the information contained in a database should be
corrected, updated, or deleted, please send us a message to the following email address:
servicioalclienteblisscol@gmail.com
For more information about BLISS HEAVEN COL, its identity, domicile, and contact methods, you
can consult it at the following address www.blissheavencol.com This website contains the terms
and conditions applicable to the published services and products which can be consulted at any
time for further information.
EFFECTIVENESS
BLISS HEAVEN COL reserves the right to modify this policy to adapt it to legislative or
jurisprudential developments, as well as to good practices in the tourism sector and other sectors of
the economy that are part of the business group. In such cases, BLISS HEAVEN COL will
announce the changes made on this page with reasonable advance notice before they are implemented.